Answering Players’ Questions
Surely new players have many problems and questions that they want to be answered. To help players better understand 49JILI, we will provide the most frequently asked questions (FAQ) that players ask. Find the answers to your questions about 49JILI.
How to open an account at 49JILI?
You must click on the “Register Now” button at the top of the page. Then, take the time to fill out the form to register. The registration form requires the following information:
- Player Name: Distinguish between user accounts. Your username must be at least 6 characters
- Password: Please keep your password confidential
- Email Address: Please provide a valid email address for easy delivery of important information
During registration, you will be required to accept JILI’s Terms and Conditions and please ensure that you are 18 years of age or older.
How do I read detailed information about different games?
You can go to the 49JILI homepage and click on the game you want to learn more about. You can also click the “Help” button in the game for more information.
What if I can’t log in?
First, try allowing the game to bypass your firewall and antivirus software. Sometimes this software can overprotect your programs. You can also clear your cookies and game history to restart your device. If you still can’t log in to the game, please install the latest software and try again.
What types of games does 49JILI offer?
49JILI offers players a variety of games: Sports Betting, Live Games, Poker, Slots, Financial Betting, etc. At the same time, we are actively improving the user experience and adding more new products. Players will be notified when new products are launched.
How do I change my registration information?
All data cannot be changed after registration. If necessary, please contact our customer service via email or live chat. We will update your registration information as needed.
What if I receive a “Username or Password Error” message when logging in?
Our system only allows players to enter the login code three times. If unsuccessful on the third attempt, the account will be automatically locked. At this time, click the “Forgot Password” button and answer the security question. Our system will send a new password to your registration number. Or you can contact our 24-hour online customer service for resolution
What should I do if my network connection fails while playing?
There are many reasons why the Internet may stop at any time. We have developed a sophisticated mechanism to eliminate abnormal arrangements to protect players. If you find that the game has been disconnected, you can log in again or wait until you can reconnect. Please contact customer service if your game connection fails.
